Suggestions, Comments and Complaints

We always try to provide the best services possible, but there may be times when you feel this has not happened. If you have any suggestions or comments, please use our Feedback triage.

Complaints

Our practice procedure is not able to deal with questions of legal liability or compensation. We hope you will use it to allow us to look into and, if necessary, correct any problems that you have identified, or mistakes that have been made. If you use this procedure, it will not affect your right to complain to the Health Services Authority.

Please note that we have to respect our duty of confidentiality to patients and a patient’s consent will be necessary if a complaint is not made by the patient in person.

If you wish to make a complaint, please telephone or write to the practice manager.

Full details will be taken and a decision made on how best to undertake the investigation.