Urgent appointments
For an urgent appointment, please call at 8.30am on the day you need it.
We aim to respond within one working day
You can also:
- phone us on Great Massingham Surgery 01485 520521 or Bayfield Surgery 01485 521135
When you get in touch, we’ll ask what you need help with.
We will use your answers to choose the most suitable doctor, nurse or healthcare professional to help you.
Routine appointments
To request a routine appointment in advance during opening times:
- phone us on Great Massingham Surgery 01485 520521 or Bayfield Surgery 01485 521135
- use your NHS account (through the NHS website or NHS App) or Patient Access to book an appointment, screening test or vaccination
- use our nurse or healthcare assistant appointment request form and we will respond within 4 working hours
When you get in touch, we’ll ask what you need help with.
We will use your answers to choose the most suitable doctor, nurse or healthcare professional to help you.
Improved access appointments
Great Massingham and Docking Surgeries are one of 21 local GP surgeries who are working together to offer additional appointments to our patients. We offer appointments on alternate Saturdays from 8am to 1pm, pre booked only.
How do I access the service?
The provision of this service is only available to patients who are registered with one of the 21 surgeries within West Norfolk.
Appointments are made via the patient’s own GP surgery and are available to patients who are unable to access appointments during normal surgery hours or when surgery appointments are fully booked.
What conditions can be treated?
The hubs are designed to treat patients with acute minor ailments who require a face to face clinical assessment in order to be treated appropriately. Appointments are available with a GP, nurse or HCA.
Patients who cannot be seen:
- Babies under 12 weeks old
- Pregnancy-related problems
- Chronic disease or long-term condition management that requires continuity of care
- Severe mental health problems
- Patients identified with a potentially life-threatening medical condition which requires referral to urgent or emergency care settings
- Walk-in patients
Cancelling or changing an appointment
To cancel your appointment:
- use your NHS account (through the NHS website or NHS App)
- use the GP online system: Patient Access
- phone us on Great Massingham Surgery 01485 520521 or Bayfield Surgery 01485 521135 during opening times
If you need help when we are closed
If you need medical help now, use NHS 111 online or call 111.
NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.
Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.
If you need help with your appointment
Please tell us:
- if there’s a specific doctor, nurse or other health professional you would prefer to respond
- if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
- if you need an interpreter
- if you have any other access or communication needs
Home visits
If you wish the doctor to make a home visit because someone is too ill to attend the surgery, please phone the practice on Great Massingham Surgery 01485 520521 or Bayfield Surgery 01485 521135 before 11am.