Ways of ordering your repeat medication
The easiest ways to order repeat prescriptions are:
- using your NHS account (through the NHS website or in the NHS App)
- using the GP online system: Patient Access
- Complete your repeat prescription slip and return it to the surgery by post or in person.
We prefer not to receive requests for prescriptions over the phone if possible.
Dispensary
- Great Massingham dispensary phone
01485 520521 Phone lines are open from 9.30am – 1pm and 3.30pm – 6pm - Bayfield Surgery, Docking dispensary phone
01485 520521 Phone lines are open from 9.30am – 1pm and 3.30pm – 6pm
Medicines can be collected from both surgeries between 8:30am and 6pm, Monday to Friday. Please note that the dispensaries are closed for lunch between 1pm and 2pm.
Prescription deliveries
We offer a free prescription delivery service for patients who are aged 60 and over or who are medically exempt from prescription charges.
Collecting your prescription
You can usually collect your prescription 3 working days after you have ordered it.
You will need to choose a pharmacy to collect your prescription from. We call this nominating a pharmacy.
You can change your nominated pharmacy at any time:
- on the app or website where you order repeat prescriptions
- at any pharmacy that accepts repeat prescriptions
Questions about your prescription
If you have questions about your medicine, your local pharmacists can answer these. They can also answer questions on medicines you can buy without a prescription.
Find information about your medicines on the NHS website, including how they work, how to take them and possible side effects.
Go to Medicines A to Z (nhs.uk)
Medication reviews
If you take long-term medication, you will need regular medication reviews with your doctor or nurse. The date of your next review will be shown on your repeat prescription slip. Please arrange your review before this date, as we may not be able to issue further repeat prescriptions once the review date has passed.
Birthday annual medication reviews
Why do I need a medication review?
To help keep you safe and make sure your medication is still right for you, we review all long-term medication at least once a year. We will usually invite you for a review around your birthday month.
These reviews help us check that your medication is working well and is still appropriate for your condition. Even if you are also being monitored by a hospital or another specialist service, we still need to review your medication if we prescribe it.
What will happen at the review?
Your annual medication review may include checks such as a blood test or blood pressure check with a healthcare assistant or nurse, followed by an appointment with a GP either in person or over the phone.
Some patients, such as those with diabetes, may need medication reviews more than once a year.
How will I be invited?
We will invite you for your annual medication review before your birthday month and will send further reminders with your repeat prescriptions.
It is important that you attend your review. If you do not respond to our invitations, your GP may reduce the amount of medication issued or be unable to prescribe further medication until your review has been completed.
Please contact the surgery as soon as possible when you receive an invitation.
Your letter will explain whether you need to:
- Need to attend for monitoring with an HCA/Nurse and then see a clinician.
- Need to see/speak to the GP only.
We will invite you for your annual medication review before your birthday month and will send further reminders with your repeat prescriptions. It is important that you book your review when invited. To help keep your medication safe and appropriate, your GP may reduce the amount of medication issued or pause further prescriptions until your review has been completed. Please contact the surgery as soon as possible if you receive an invitation for a medication review.
Prescription charges
Find out more about prescription charges (nhs.uk).
What to do with old medicines
Take it to the pharmacy you got it from or bring it in to the surgery. Do not put it in your household bin or flush it down the toilet.
About pharmacists
As qualified healthcare professionals, pharmacists can offer advice on minor illnesses such as:
- coughs
- colds
- sore throats
- tummy trouble
- aches and pains
Your pharmacist can recommend medicines you can buy without a prescription.
Many pharmacies are open until late and at weekends. You do not need an appointment.
Most pharmacies have a private room where you can discuss issues with pharmacy staff.