Urgent appointments
For an urgent appointment, please call at 8.30am on the day you need it.
We aim to respond within 1 working day.
You can also:
- phone us on Great Massingham Surgery 01485 520521 or Bayfield Surgery 01485 521135
When you get in touch, we’ll ask what you need help with.
We’ll use your answers to find the best person to help you.
Routine appointments
To request a routine appointment in advance during opening times:
- phone us on Great Massingham Surgery 01485 520521 or Bayfield Surgery 01485 521135
- Book appointments, screening tests and vaccinations online using your NHS account (through the NHS website or NHS App) or Patient Access.
- Complete our nurse or healthcare assistant appointment request form. We aim to respond within 4 working hours.
When you get in touch, we’ll ask what you need help with.
Your answers help us find the best person to help you.
Improved access appointments
We work with other local GP practices to offer additional appointments. These are available on alternate Saturdays from 8am to 1pm and are available by pre-booked appointment only.
How do I access the service?
This service is available to patients registered with one of the 21 GP practices in West Norfolk.
Book these appointments through your GP surgery if you cannot attend during normal surgery hours or if no regular appointments are available.
What conditions can be treated?
These appointments are for patients with minor illnesses or health concerns that need a face-to-face assessment. Appointments are available with a GP, nurse or healthcare assistant.
Patients who cannot be seen:
- Babies under 12 weeks old
- Pregnancy-related problems
- Chronic disease or long-term condition management that requires continuity of care
- Severe mental health problems
- Patients with symptoms that may be serious or life-threatening should use urgent or emergency services instead.
- Walk-in patients
Cancelling or changing an appointment
To cancel your appointment:
- use your NHS account (through the NHS website or NHS App)
- use the GP online system: Patient Access
- phone us on Great Massingham Surgery 01485 520521 or Bayfield Surgery 01485 521135 during opening times
If you need help when we are closed
If you need medical help now, use NHS 111 online or call 111.
NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.
Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.
If you need help with your appointment
Please tell us:
- Let us know if you would prefer a particular doctor, nurse or healthcare professional to respond.
- if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
- if you need an interpreter
- if you have any other access or communication needs
Home visits
If you need a home visit because you are too unwell to come to the surgery, please call the practice on Great Massingham Surgery 01485 520521 or Bayfield Surgery 01485 521135 before 11am.