Zero tolerance
The practice operates a zero-tolerance policy towards unacceptable behaviour.
The following will not be tolerated:
- Violence or threats of violence.
- Physical assault.
- Verbal abuse, harassment or intimidation.
- Discriminatory or offensive language.
- Damage to property.
- Persistent unreasonable behaviour towards staff.
Any patient behaving in this manner may be reported to the police and may be removed from the practice list in accordance with NHS regulations.
Our staff have the right to work in an environment free from abuse, discrimination and intimidation.
Your Rights
Patients have the right to:
- Be treated with dignity, respect and courtesy.
- Receive appropriate medical care regardless of age, disability, gender, race, religion, sexual orientation or background.
- Access their medical records in accordance with current legislation.
- Raise concerns or make a complaint without fear that it will affect their care.
- Be involved in decisions about their treatment and care.
Your Responsibilities
Patients are expected to:
- Treat staff and other patients with courtesy and respect.
- Attend appointments on time and cancel appointments they no longer need.
- Provide accurate information about their health.
- Follow agreed treatment plans where possible.
- Respect surgery premises and property.